Our jewelry is Nickel free and Hypoallergenic, Lead-free, Cadmium-free, and Phthalates-free; hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.
We are working hard to make sure your JemAdorn order can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time United States: Standard: 3-5 business days, Rush 1-2 business days Canada: Standard: 8-13 business days, Rush 2-3 business days
JemAdorn currently ships to the 50 states, Puerto Rico, and Canada. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.
We are working on bringing JemAdorn everywhere around the world. Tag us @Jemadorn to let us know where you live!
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
1. Standard (3-5 business days): $4.50
2. Rush (1-2 business days): $25
PS: Standard shipping is free when you spend $50 or more. Please allow 3 to 5 business days for us to receive and process your order. Please note, We only offer Rush Shipping to the 48 contiguous states.
If your order is shipping to an incorrect address, please email email@example.com.
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 3 to 5 business days (unless otherwise noted) Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
You can view order status on your Account page which will be updated as soon as you are charged for your shipment and again once your order ships. You can also check your status by clicking here.
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
You can use one promo code per order. If you’ve encountered two valid JemAdorn promo codes during your travels through the Internet, please choose the one you want to use more.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside scoop.
It's simple, just enter your gift card code in the checkout and you will be able to redeem it there.
Gift cards work like store credit on jemadorn.com. Once you have applied the gift card to cart it will automatically apply to your purchase. If you do not have enough store credit from your card to complete the purchase, you can pay the remaining balance with your credit card.
Your credit card will be charged as soon as your order is accepted and processed.
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Yes, transaction value limits apply to purchases made on Jemadorn.com using Installments by Afterpay.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase by clicking here. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org.
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
We're sorry you didn't love your JemAdorn Jewelry. Please visit our returns page by clicking here with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Credit card refunds usually take 5-10 business days to appear on your statement.
You can view all information on our return policy here
If you received a product different from the one that you ordered, sorry about that! Please complete an exchange by clicking here and we’ll be sure to get you the JemAdorn product you ordered!