Although we work hard for you to not even have to visit this page, we still want to give you the 411 on how everything goes with shipping and returns:

 Here at JemAdorn we accept returns on all unworn items within 15 days of your purchase. However, all returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. Items that do not meet the criteria will be denied and returned to sender or assessed a $5 fee for each branded box not returned.  After within 15 days from the point of delivery, no returns/exchanges shall be accepted. A restocking fee of 20% will be applied and the difference will be provided on a store credit ONLY.  

To process your return within the US, please head here to get started. You will need your order number + shipping zip code. Your order number can be found on either your email confirmation or packing slip, included in your order. 


You can choose to return or exchange your item/s for a refund to your original form of payment or an exchange or store credit (at no fee). If your jewelry arrived damaged or you got the wrong item, email us at orders@jemadorn.com so we can ship you out a replacement at no fee.

Refunds are only processed once your package arrives to us!  Please note that we can't process refunds more than 15 days after the date of shipment, so please keep that in mind.

Buyer is responsible for shipping cost of return(s). 

Please allow up to 15 business days for your exchange or return to be processed.

PRODUCT NOT AVAILABLE FOR RETURNS:
Custom items, personalized/engraved items, Clearance / Sales items, and Bundle Boxes are not eligible for returns or exchanges 

*Please note that there will be a $5 charge if you fail to return your item(s) back with all of the original packaging.

* If your item you purchased has a donation to a charity attached, your return will be less 10%. 
• Returning an order that included a free gift? Please be sure to include it with your return, or the store credit will be adjusted to deduct the retail value of the gift.

 

INTERNATIONAL RETURNS

If this is an International Return, please note, at this time, our system isn’t able to cover return labels for international orders, but you are welcome to return the package using your own label to:

JEMADORN 
c/o Returns
25350 Magic Mountain Parkway Suite 300
Valencia, CA 91355

 

Keep your tracking number so that you can make sure it arrives safely to us. Once we receive the package, you will be refunded.

RETURNS PROCESS FOR INTERNATIONAL ORDERS:

1. Purchase your own shipping label through your carrier of choice. All returns can be shipped to: JemAdorn c/o Returns 25350 Magic Mountain Parkway Suite 300 Valencia, CA 91355 USA

2. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.

3. Seal the box and return it to us! Please save your tracking number in the event you need to track your package.

4. Once we receive your return, we will refund your original form of payment!

         

        All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return.   Any unauthorized returns (including returns without a Return Form), undelivered packages, or returns postmarked after thirty (30) days of receipt by the customer, will be refused and the item(s) returned to sender. 

         

        Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item had arrived damaged).

         

        Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank's processing times vary per establishment.

         

        JemAdorn ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to JemAdorn, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

        TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS):


        You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and JemAdorn is not responsible for any fees charged by customs. If you decide to refuse any shipments from JemAdorn, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to JemAdorn. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.

        Once your package has been received at JemAdorn your refund or store credit will be processed within five (5) business days of receipt.  Refunds will be credited back to your original method of payment.  

        JemAdorn ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to JemAdorn, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

        JemAdorn is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of JemAdorn.

         
        EXCHANGES

        Orders made at jemadorn.com are eligible for exchange or store credit for up to 30 days after the receipt of product. Please note that an exchange is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging.  JemAdorn provides free exchanges within the continental US only.  Items received through exchange are not eligible for subsequent free exchanges.  To initiate an exchange, please click here.
         
        PROMOTION INFORMATION 

        Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

        If an item is gifted with purchase, and the purchased item is returned without the gifted product, any refund or credit will be less the list price of the gifted item.

        Any promotion not applied at the time of purchase may not be applied after the fact.  Please check your cart and order total before submitting payment.
         

        CERTAIN PROVISIONS REGARDING PURCHASES:

         

        When you place an order for an item displayed on the Site, you are making to JemAdorn an offer of purchase. If JemAdorn accepts that offer, we will supply the goods where possible, but will not be obligated to do so. If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first.

        We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays, and will ship within 3-5 days, in all cases pending availability and credit verification. Please allow additional time for shipments to APO/FPO addresses as well as International orders. We do not provide weekend delivery for any method of shipping. 

         Please note that these processing and shipping provisions are only general guidelines, and JemAdorn cannot ensure that the time frames noted will be met. 


        DAMAGED PRODUCT
         
        Four exceptions: 
        1. We can only issue a replacement if you provide a photo of the damaged item.
        2. If the jewelry item has been altered in any way we can’t replace the item.
        3. We’re unable to replace lost or stolen items.
        4. Treasure packs -- Some jewelry pieces are not sold separately inside our treasure packs.  If these items break, a replacement value will be assigned based upon the type of jewelry item that broke.  
         If your purchase arrives damaged you must contact us within 3 days of the delivery of your product with pictures that clearly show the damage to the product or the incorrect item received.

        GIFT CARDS

        JemAdorn eCards can be redeemed online only. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. JemAdorn will not replace lost or stolen gift cards without satisfactory proof of purchase.